GENERAL CONDITIONS OF SALE AND PAYMENT METHODS

SCOPE OF APPLICATION

1. THESE CONDITIONS OF SALE GOVERN THE SALES RELATIONSHIPS BETWEEN REFLECTARIUM/ DOLUC STUDIO, WITH HEADQUARTERS IN SAN GIOVANNI IN PERSICETO (BO), VIA MONTEFIORINO 50, 40017, VAT NUMBER 04223411200, HEREINAFTER CALLED REFLECTARIUM OR SELLER, AND ALL PERSONS WHO VISIT OR PLACE AN ORDER VIA THE REFLECTARIUM.IT WEBSITE, HEREINAFTER CALLED CUSTOMER.

THE OFFER AND SALE OF PRODUCTS ON THE REFLECTARIUM.IT WEBSITE ARE THEREFORE GOVERNED EXCLUSIVELY BY THESE CONDITIONS OF SALE, FORMULATED IN COMPLIANCE WITH THE CURRENT REGULATIONS ON CONTRACTS CONCLUDED ON THIS PLATFORM (SITE). THESE CONDITIONS, EVEN IN CONSIDERATION OF REGULATORY CHANGES, MAY BE SUBJECT TO MODIFICATIONS, IT IS UNDERSTOOD THAT THE APPLICABLE CONDITIONS WILL BE THOSE IN FORCE ON THE SITE AT THE TIME OF THE ORDER.

PRODUCTS PURCHASED ON THE REFLECTARIUM.IT WEBSITE ARE SOLD DIRECTLY BY DOLUC STUDIO DI GUIDOTTI LUCA (REFLECTARIUM), WITH REGISTERED AND OPERATIONAL HEADQUARTERS IN SAN GIOVANNI IN PERSICETO (BO), VIA MONTEFIORINO 50. 40017.

RECIPIENTS

1. DOLUC STUDIO DI GUIDOTTI LUCA (REFLECTARIUM) OFFERS PRODUCTS FOR SALE ON REFLECTARIUM.IT AND CARRIES OUT ITS ELECTRONIC COMMERCE ACTIVITY THROUGH THE REFLECTARIUM.IT SITE EXCLUSIVELY WITH REGARD TO ITS END USERS WHO ARE "CONSUMERS". CONSUMERS MUST BE UNDERSTOOD AS NATURAL PERSONS ACTING FOR PURPOSES NOT RELATED TO THEIR COMMERCIAL, BUSINESS OR PROFESSIONAL ACTIVITY.
   
   
2. DOLUC STUDIO (REFLECTARIUM) THEREFORE RESERVES THE RIGHT NOT TO PROCESS ORDERS FROM PARTIES OTHER THAN "CONSUMER". DOLUC STUDIO (REFLECTARIUM) ALSO RESERVES THE RIGHT TO REFUSE ORDERS THAT MAY BE AT RISK OF FRAUD.
   

APPLICABLE LAW

1. THE GENERAL CONDITIONS OF SALE ARE GOVERNED BY ITALIAN LAW AND IN PARTICULAR BY LEGISLATIVE DECREE NO. 206 OF 6 SEPTEMBER 2005 ON THE CONSUMER CODE, CHAPTER I “CONSUMERS’ RIGHTS IN CONTRACTS”, WITH SPECIFIC REFERENCE TO THE REGULATIONS ON DISTANCE CONTRACTS AND BY LEGISLATIVE DECREE NO. 70 OF 9 APRIL 2003 ON CERTAIN ASPECTS CONCERNING ELECTRONIC COMMERCE.
    
2. IN THE EVENT OF DISPUTES BETWEEN THE SELLER AND EACH END USER, ARISE FROM THE GENERAL CONDITIONS OF SALE, THE SELLER HEREBY GUARANTEES FULL ADHESION AND ACCEPTANCE OF THE CONCILIATION SERVICES OFFERED BY MEDIATION BODIES.
   

CONCLUSION OF THE CONTRACT

1. TO CONCLUDE THE PURCHASE CONTRACT FOR ONE OR MORE PRODUCTS, THE CUSTOMER MUST COMPLETE THE ORDER FORM IN ELECTRONIC FORMAT AND SEND IT TO THE SELLER ELECTRONICALLY FOLLOWING THE RELATIVE INSTRUCTIONS (ORDER).
   
   
2. THE PURCHASE CONTRACT FOR ONE OR MORE PRODUCTS ON REFLECTARIUM.IT WILL BE CONSIDERED CONCLUDED BETWEEN THE CUSTOMER AND DOLUC STUDIO WHEN THE SELLER RECEIVES, ELECTRONICLY, HIS ORDER FORM, AFTER VERIFYING THE CORRECTNESS OF THE DATA RELATING TO HIS ORDER.
   
   
3. ONCE ORDERS HAVE BEEN SENT TO THE SYSTEM THEY CAN NO LONGER BE MODIFIED OR BLOCKED, THEREFORE IT IS THE CUSTOMER'S RESPONSIBILITY TO ENSURE THEIR CORRECTNESS BEFORE CONFIRMING THEM. FOR ORDERS PLACED THROUGH THIS SITE, AT THE TIME OF CONFIRMATION, AN EMAIL CONFIRMING THE ORDER JUST PLACED WILL BE SENT TO THE CUSTOMER'S EMAIL INBOX.
   
4. WHEN PURCHASING THE PRODUCTS, THE CUSTOMER ACCEPTS THE GENERAL CONDITIONS OF SALE AND ACKNOWLEDGES THE INFORMATION ON THE RIGHT OF WITHDRAWAL.
   
   
5. IN THE ORDER FORM, DISPLAYED IMMEDIATELY BEFORE THE CONCLUSION OF THE PURCHASE CONTRACT, SUMMARY INFORMATION WILL BE PROVIDED ABOUT THE ESSENTIAL CHARACTERISTICS OF EACH PRODUCT ORDERED.
   
   
6. THE ORDER FORM WILL BE ARCHIVED IN THE SELLER'S DATABASE FOR THE PERIOD OF TIME NECESSARY TO PROCESS THE ORDERS AND IN ANY CASE WITHIN THE TERMS OF THE LAW.
   
   
7. WHEN SENDING THE ORDER FORM, THE CUSTOMER WILL BE NOTIFIED THAT SUCH SENDING INVOLVES THE OBLIGATION TO PAY THE INDICATED PRICE. BEFORE SENDING THE ORDER FORM, THE CUSTOMER WILL ALSO BE ASKED TO IDENTIFY AND CORRECT ANY ERRORS IN DATA ENTRY.
   
   
8. THE SELLER MAY NOT PROCESS PURCHASE ORDERS RECEIVED WHICH DO NOT PROVIDE SUFFICIENT GUARANTEES OF SOLVENCY OR WHICH ARE INCOMPLETE OR INCORRECT OR IN THE EVENT OF UNAVAILABILITY OF THE PRODUCTS.
   
   
9. IN THE EVENT OF PURCHASE ORDERS RECEIVED THAT DO NOT PROVIDE SUFFICIENT GUARANTEES OF SOLVENCY OR THAT ARE INCOMPLETE OR INCORRECT OR IN THE EVENT OF UNAVAILABILITY OF THE PRODUCTS, DOLUC STUDIO / REFLECTARIUM WILL INFORM THE CUSTOMER BY EMAIL THAT THE CONTRACT HAS NOT BEEN CONCLUDED AND THAT THE SELLER HAS NOT FOLLOWED UP ON THE PURCHASE ORDER RECEIVED, INDICATING THE REASONS.
   
   
10. IF THE PRODUCTS PRESENTED ON REFLECTARIUM.IT ARE NO LONGER AVAILABLE OR FOR SALE AT THE TIME OF YOUR LAST ACCESS TO THE SITE OR WHEN YOU SEND THE ORDER FORM, THE SELLER WILL BE RESPONSIBLE FOR COMMUNICATING THE CUSTOMER PROMPTLY AND IN ANY CASE WITHIN THIRTY (30) DAYS FROM THE DAY FOLLOWING THE DAY ON WHICH THE CUSTOMER HAS SENT HIS ORDER TO THE SELLER, OF THE POSSIBLE UNAVAILABILITY OF THE ORDERED PRODUCTS. IF THE ORDER FORM IS SENT AND THE PRICE IS PAID, THE SELLER WILL REFUND, WITHOUT DELAY, ANY AMOUNT ALREADY PAID IN ADVANCE BY THE CUSTOMER AND THE CONTRACT WILL BE DEEMED TERMINATED BETWEEN THE PARTIES.
    
    
11. BY ELECTRONICLY TRANSMITTING THE ORDER FORM, THE CUSTOMER CONFIRMS THAT HE/SHE KNOWS AND ACCEPTS THE GENERAL CONDITIONS OF SALE AND THE FURTHER INFORMATION CONTAINED IN REFLECTARIUM.IT INCLUDING THE PRIVACY POLICY AND THE INFORMATION ON THE RIGHT OF WITHDRAWAL AND UNCONDITIONALLY ACCEPTS AND UNDERTAKES TO OBSERVE, IN HIS RELATIONSHIPS WITH THE SELLER, THESE GENERAL CONDITIONS OF SALE.
    
    
12. ONCE THE CONTRACT HAS BEEN CONCLUDED, THE SELLER WILL SEND THE CUSTOMER, BY ELECTRONIC MAIL, A RECEIPT OF THE PURCHASE ORDER, CONTAINING THE GENERAL CONDITIONS OF SALE AND THE SUMMARY DOCUMENT ON THE RIGHT OF WITHDRAWAL AND THEREFORE, ALL THE INFORMATION ALREADY CONTAINED IN THE SUMMARY OF THE COMMERCIAL AND CONTRACTUAL CONDITIONS DISPLAYED BEFORE PROCEEDING WITH THE PURCHASE.
    
    
13. THE CUSTOMER ALSO DECLARES THAT HE/SHE ACKNOWLEDGES THAT THE PRODUCT HE/SHE PURCHASE IS INTENDED EXCLUSIVELY FOR THE COUNTRY IN WHICH HE/SHE PLACES THE ORDER; THEREFORE, IF HE/SHE DECIDES TO PLACE THE PRODUCT IN A DIFFERENT COUNTRY, HE/SHE IS RESPONSIBLE FOR THE PLACEMENT AND IS REQUIRED TO FOLLOW THE APPLICABLE REGULATIONS AND RESTRICTIONS BOTH FOR EXPORTATION FROM THE COUNTRY IN WHICH YOU PURCHASED THE ITEM AND FOR IMPORTATION INTO THE COUNTRY IN WHICH THE PRODUCT IS PLACED.
    
    
14. CONFIRMED ORDERS WILL BE SHIPPED WITHIN 3 DAYS OF ORDER RECEIPT. ALL ORDERS RECEIVED AFTER 11AM ON FRIDAY WILL BE PROCESSED AND SHIPPED THE FOLLOWING MONDAY.

PRODUCTS SOLD

1. THE ESSENTIAL CHARACTERISTICS OF THE PRODUCTS PRESENTED ARE AVAILABLE ON REFLECTARIUM.IT WITHIN EACH PRODUCT SHEET. THE IMAGES AND COLOURS OF THE PRODUCTS OFFERED FOR SALE ON REFLECTARIUM.IT MAY HOWEVER NOT CORRESPOND TO THE REAL ONES DUE TO THE INTERNET BROWSER AND MONITOR OR DEVICE USED.
   
   
2. THE PRODUCTS OFFERED FOR SALE BY DOLUC STUDIO / REFLECTARIUM ARE OF EXCELLENT QUALITY AND VALUE AND REPEATED QUALITY CONTROLS HAVE BEEN CARRIED OUT ON THEM.
   
   
3. PRODUCT PRICES MAY BE SUBJECT TO UPDATES. PLEASE CHECK THE FINAL SALE PRICE BEFORE SUBMITTING THE RELEVANT ORDER FORM.

PAYMENT METHODS

1. TO PAY THE PRICE OF THE PRODUCTS AND THE RELATED SHIPPING AND DELIVERY COSTS, THE CUSTOMER MUST FOLLOW ONE OF THE METHODS INDICATED IN THE ORDER FORM. IN NO EVENT WILL COSTS BE CHARGED THAT ARE HIGHER THAN THOSE ACTUALLY INCURRED BY THE SELLER, IN RELATION TO THE PAYMENT INSTRUMENT CHOSEN BY THE CUSTOMER.
   
   
2. THE RECEIPT/INVOICE WILL BE ISSUED UPON EACH PURCHASE. WITH REGARD TO THE GENERAL INFORMATION AND OTHER DATA INDICATED IN THE RECEIPT/INVOICE, THE INFORMATION PROVIDED BY THE CUSTOMER WILL BE AUTHENTIC, WHICH HE DECLARES AND GUARANTEES TO BE TRUE, OBLIGING HIMSELF TO HOLD DOLUC STUDIO / REFLECTARIUM HARMLESS AND TO HOLD IT HARMLESS FROM ANY DAMAGE AND/OR PREJUDICE (INCLUDING SANCTIONS ISSUED BY THE COMPETENT AUTHORITIES) WHICH COULD RESULT IN THE EVENT OF NON-CONFORMITY WITH THE TRUE INFORMATION.
   
   
3. IN CASE OF PAYMENT BY CREDIT CARD, THE FINANCIAL INFORMATION (FOR EXAMPLE, THE CREDIT/DEBIT CARD NUMBER OR ITS EXPIRY DATE) WILL BE FORWARDED, VIA AN ENCRYPTED PROTOCOL, TO THE PLATFORMS THAT PROVIDE THE RELEVANT DISTANCE ELECTRONIC PAYMENT SERVICES, WITHOUT THIRD PARTIES BEING ABLE TO ACCESS THEM IN ANY WAY. FURTHERMORE, SUCH INFORMATION WILL NEVER BE USED BY THE SELLER EXCEPT TO COMPLETE THE PROCEDURES RELATING TO THE PURCHASE AND TO ISSUE THE RELEVANT REFUNDS IN THE EVENT OF ANY RETURNS OF THE PRODUCTS, FOLLOWING THE EXERCISE OF THE RIGHT OF WITHDRAWAL, AND/OR IF IT IS NECESSARY TO PREVENT OR REPORT TO THE POLICE THE COMMISSION OF FRAUD ON REFLECTARIUM.IT.
   
   
4. PAYMENT FOR PRODUCTS PURCHASED ON THE SITE CAN ALSO BE MADE USING THE PAYPAL PAYMENT SOLUTION. IF THE CUSTOMER CHOOSES PAYPAL AS THE PAYMENT METHOD, HE WILL BE REDIRECTED TO THE SITE WWW.PAYPAL.IT WHERE HE WILL MAKE PAYMENT FOR THE PRODUCTS IN ACCORDANCE WITH THE PROCEDURE PROVIDED FOR AND REGULATED BY PAYPAL AND THE TERMS AND CONDITIONS OF THE CONTRACT AGREED BETWEEN THE CUSTOMER AND PAYPAL. THE DATA ENTERED ON THE PAYPAL SITE WILL BE PROCESSED DIRECTLY BY THE LATTER AND WILL NEVER BE TRANSMITTED OR SHARED WITH DOLUC STUDIO / REFLECTARIUM. WHICH WILL REMAIN EXTRAORDINARY. DOLUC STUDIO / REFLECTARIUM WILL ALSO REMAIN DIVIDED FROM ANY OTHER CUSTOMER DATA RELATING TO OTHER PAYMENT INSTRUMENTS CONNECTED TO THAT ACCOUNT.
   
   
5. IN THE EVENT OF PAYMENT BY PAYPAL, THE TOTAL AMOUNT DUE WILL BE CHARGED BY PAYPAL TO THE CUSTOMER AT THE TIME OF CONCLUSION OF THE CONTRACT VIA THE SITE. IN THE EVENT OF TERMINATION OF THE PURCHASE CONTRACT AND IN ANY OTHER CASE OF REFUND, FOR ANY REASON, THE AMOUNT REFUNDED TO THE CUSTOMER WILL BE CREDITED TO HIS PAYPAL ACCOUNT. THE RELEVANT TIMES FOR RE-CREDITING THE PAYMENT INSTRUMENT LINKED TO THAT ACCOUNT WILL DEPEND EXCLUSIVELY ON PAYPAL AND THE BANKING SYSTEM. IF THE RE-CREDIT ORDER HAS BEEN PLACED IN FAVOUR OF THIS ACCOUNT, DOLUC STUDIO / REFLECTARIUM CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS OR OMISSIONS IN THE ACTUAL RE-CREDIT TO THE CUSTOMER, WHO MUST CONTACT PAYPAL DIRECTLY TO DISPUTE ANY DELAYS OR OMISSIONS.
   
   
6. PAYMENT FOR PRODUCTS PURCHASED ON THE SITE CAN ALSO BE MADE USING OTHER PAYMENT SOLUTIONS (KLARNA, SCALAPAY). IF THE CUSTOMER CHOOSES OTHER DIFFERENT PAYMENT SOLUTIONS (KLARNA, SCALAPAY) AS A MEANS OF PAYMENT, HE WILL BE REDIRECTED TO THE SITES OF THE CHOSEN MANAGER WHERE HE WILL MAKE THE PAYMENT FOR THE PRODUCTS IN ACCORDANCE WITH THE PROCEDURE PROVIDED FOR AND REGULATED BY THE MANAGER AND THE TERMS AND CONDITIONS OF THE CONTRACT AGREED BETWEEN THE CUSTOMER AND THE PAYMENT MANAGER. THE DATA ENTERED ON THE MANAGER'S SITE WILL BE PROCESSED DIRECTLY BY THE LATTER AND WILL NEVER BE TRANSMITTED OR SHARED WITH DOLUC STUDIO / REFLECTARIUM. WHICH WILL REMAIN EXTRANE TO IT. DOLUC STUDIO / REFLECTARIUM WILL ALSO REMAIN EXTRANE TO ANY OTHER CUSTOMER DATA RELATING TO OTHER PAYMENT INSTRUMENTS CONNECTED TO THAT ACCOUNT.
   
   
7. IF YOU PURCHASES THROUGH A MANAGER THAT OFFERS THE POSSIBILITY OF PAYING THE AMOUNT DUE TO DOLUC STUDIO / REFLECTARIUM IN INSTALLMENTS, YOU ACKNOWLEDGE THAT THE INSTALLMENTS WILL BE ASSIGNED IN INCREMENTS TO THE MANAGER, RELATED PARTIES AND THEIR ASSIGNEES, AND THAT YOU AUTHORIZE SUCH ASSIGNMENT. DOLUC STUDIO / REFLECTARIUM WILL REMAIN EXTRAORDINARY TO THE CUSTOMER'S DATA, TO THE MANAGEMENT OF THE INSTALLMENTS AND TO THE PAYMENT INSTRUMENTS CONNECTED WITH THE ACCOUNT USED FOR THE INSTALLMENTS.
   
   
8. THE COPY OF THE INVOICE OR SALES RECEIPT WILL BE SENT TOGETHER WITH THE GOODS. THE INVOICES WILL BE AUTOMATICALLY SENT TO THE COMPETENT AUTHORITY (REVENUE AGENCY) VIA THE PORTAL.

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