GENERAL CONDITIONS OF SALE AND PAYMENT

SCOPE OF APPLICATION

1. THESE CONDITIONS OF SALE GOVERN THE SALES RELATIONSHIPS BETWEEN REFLECTARIUM/ DOLUC STUDIO, WITH HEADQUARTERS IN SAN GIOVANNI IN PERSICETO (BO), VIA MONTEFIORINO 50, 40017, VAT NO. 04223411200, HEREINAFTER REFERRED TO AS REFLECTARIUM OR SELLER, AND ALL PERSONS WHO VISIT OR PLACE AN ORDER THROUGH THE REFLECTARIUM.IT WEBSITE, HEREINAFTER REFERRED TO AS CUSTOMER.

THE OFFER AND SALE OF PRODUCTS ON THE REFLECTARIUM.IT WEBSITE ARE THEREFORE GOVERNED EXCLUSIVELY BY THESE TERMS OF SALE, FORMULATED IN COMPLIANCE WITH THE CURRENT LEGISLATION ON CONTRACTS CONCLUDED ON THIS PLATFORM (SITE). THESE TERMS OF SALE, EVEN IN VIEW OF REGULATORY CHANGES, MAY BE SUBJECT TO CHANGE. IT IS UNDERSTOOD THAT THE APPLICABLE TERMS OF SALE WILL BE THOSE IN EFFECT ON THE SITE AT THE TIME OF THE ORDER.

THE PRODUCTS PURCHASED ON THE REFLECTARIUM.IT WEBSITE ARE SOLD DIRECTLY BY DOLUC STUDIO DI GUIDOTTI LUCA (REFLECTARIUM), WITH REGISTERED AND OPERATIONAL HEADQUARTERS IN SAN GIOVANNI IN PERSICETO (BO), VIA MONTEFIORINO 50. 40017.

RECIPIENTS

1. DOLUC STUDIO DI GUIDOTTI LUCA (REFLECTARIUM) OFFERS PRODUCTS FOR SALE ON REFLECTARIUM.IT AND CARRIES OUT ITS ELECTRONIC COMMERCE ACTIVITIES THROUGH THE REFLECTARIUM.IT WEBSITE EXCLUSIVELY TO ITS END USERS, WHO ARE "CONSUMERS." CONSUMERS MUST BE DEFINED AS NATURAL PERSONS ACTING FOR PURPOSES NOT RELATED TO THEIR COMMERCIAL, BUSINESS, OR PROFESSIONAL ACTIVITY.
   
   
2. DOLUC STUDIO (REFLECTARIUM) THEREFORE RESERVES THE RIGHT NOT TO PROCESS ORDERS FROM PARTIES OTHER THAN "CONSUMER" ENTITIES. DOLUC STUDIO (REFLECTARIUM) ALSO RESERVES THE RIGHT TO REFUSE ORDERS THAT MAY BE AT RISK OF FRAUD.
   

APPLICABLE LAW

1. THE GENERAL CONDITIONS OF SALE ARE GOVERNED BY ITALIAN LAW AND IN PARTICULAR BY LEGISLATIVE DECREE NO. 206 OF 6 SEPTEMBER 2005 ON THE CONSUMER CODE, CHAPTER I “CONSUMER RIGHTS IN CONTRACTS”, WITH SPECIFIC REFERENCE TO THE REGULATIONS ON DISTANCE CONTRACTS AND BY LEGISLATIVE DECREE NO. 70 OF 9 APRIL 2003 ON CERTAIN ASPECTS CONCERNING ELECTRONIC COMMERCE.
    
2. IN THE EVENT OF DISPUTES BETWEEN THE SELLER AND EACH END USER, ARISE FROM THE GENERAL CONDITIONS OF SALE, THE SELLER GUARANTEES, FROM NOW ON, FULL COMPLIANCE WITH AND ACCEPTANCE OF THE CONCILIATION SERVICES OFFERED BY MEDIATION BODIES.
   

CONCLUSION OF THE CONTRACT

1. TO CONCLUDE THE PURCHASE CONTRACT FOR ONE OR MORE PRODUCTS, THE CUSTOMER MUST COMPLETE THE ORDER FORM IN ELECTRONIC FORMAT AND SEND IT TO THE SELLER ELECTRONICALLY FOLLOWING THE RELATIVE INSTRUCTIONS (ORDER).
   
   
2. THE PURCHASE CONTRACT FOR ONE OR MORE PRODUCTS ON REFLECTARIUM.IT WILL BE CONSIDERED CONCLUDED BETWEEN THE CUSTOMER AND DOLUC STUDIO WHEN THE SELLER RECEIVES, ELECTRONICLY, HIS ORDER FORM, AFTER VERIFYING THE CORRECTNESS OF THE DATA RELATING TO HIS ORDER.
   
   
3. Once orders have been submitted to the system, they cannot be changed or blocked. It is therefore the customer's responsibility to ensure their details are accurate before confirming them. For orders placed through this site, an order confirmation email will be sent to the customer's inbox upon confirmation.
   
4. BY PURCHASING THE PRODUCTS, THE CUSTOMER ACCEPTS THE GENERAL CONDITIONS OF SALE AND ACKNOWLEDGES THE INFORMATION ON THE RIGHT OF WITHDRAWAL.
   
   
5. IN THE ORDER FORM, DISPLAYED IMMEDIATELY BEFORE THE CONCLUSION OF THE PURCHASE CONTRACT, SUMMARY INFORMATION WILL BE PROVIDED REGARDING THE ESSENTIAL CHARACTERISTICS OF EACH PRODUCT ORDERED.
   
   
6. THE ORDER FORM WILL BE ARCHIVED IN THE SELLER'S DATABASE FOR THE PERIOD OF TIME NECESSARY TO PROCESS THE ORDERS AND IN ANY CASE WITHIN THE TERMS OF THE LAW.
   
   
7. WHEN SUBMITTING THE ORDER FORM, THE CUSTOMER WILL BE NOTIFIED THAT SUBMISSION OF THE ORDER FORM IMPLIES THE OBLIGATION TO PAY THE INDICATED PRICE. BEFORE SUBMITTING THE ORDER FORM, THE CUSTOMER WILL ALSO BE ASKED TO IDENTIFY AND CORRECT ANY DATA ENTRY ERRORS.
   
   
8. THE SELLER MAY NOT PROCESS PURCHASE ORDERS RECEIVED WHICH DO NOT PROVIDE SUFFICIENT GUARANTEES OF SOLVENCY OR WHICH ARE INCOMPLETE OR INCORRECT OR IN THE EVENT OF UNAVAILABILITY OF THE PRODUCTS.
   
   
9. IN THE EVENT OF PURCHASE ORDERS RECEIVED THAT DO NOT PROVIDE SUFFICIENT GUARANTEES OF SOLVENCY OR THAT ARE INCOMPLETE OR INCORRECT, OR IN THE EVENT OF UNAVAILABILITY OF THE PRODUCTS, DOLUC STUDIO / REFLECTARIUM WILL INFORM THE CUSTOMER BY EMAIL THAT THE CONTRACT HAS NOT BEEN CONCLUDED AND THAT THE SELLER HAS NOT PROCESSED THE PURCHASE ORDER RECEIVED, INDICATING THE REASONS.
   
   
10. IF THE PRODUCTS PRESENTED ON REFLECTARIUM.IT ARE NO LONGER AVAILABLE OR FOR SALE AT THE TIME OF YOUR LAST ACCESS TO THE SITE OR WHEN YOU SEND THE ORDER FORM, THE SELLER WILL BE RESPONSIBLE FOR COMMUNICATING THE CUSTOMER PROMPTLY AND IN ANY CASE WITHIN THIRTY (30) DAYS FROM THE DAY FOLLOWING THE DAY ON WHICH THE CUSTOMER HAS SENT HIS ORDER TO THE SELLER, OF THE POSSIBLE UNAVAILABILITY OF THE PRODUCTS ORDERED. IF THE ORDER FORM IS SUBMITTED AND THE PRICE IS PAID, THE SELLER WILL REFUND, WITHOUT DELAY, ANY AMOUNT ALREADY PAID IN ADVANCE BY THE CUSTOMER AND THE CONTRACT WILL BE DEEMED TERMINATED BETWEEN THE PARTIES.
    
    
11. BY ELECTRONICLY SUBMITTING THE ORDER FORM, THE CUSTOMER CONFIRMS THAT HE/SHE KNOWS AND ACCEPTS THE GENERAL CONDITIONS OF SALE AND THE FURTHER INFORMATION CONTAINED IN REFLECTARIUM.IT, INCLUDING THE PRIVACY POLICY AND THE INFORMATION ON THE RIGHT OF WITHDRAWAL, AND UNCONDITIONALLY ACCEPTS AND UNDERTAKES TO OBSERVE THESE GENERAL CONDITIONS OF SALE IN HIS/HER RELATIONS WITH THE SELLER.
    
    
12. ONCE THE CONTRACT HAS BEEN CONCLUDED, THE SELLER WILL SEND THE CUSTOMER, BY EMAIL, A RECEIPT OF THE PURCHASE ORDER, CONTAINING THE GENERAL CONDITIONS OF SALE AND THE SUMMARY DOCUMENT ON THE RIGHT OF WITHDRAWAL AND THEREFORE, ALL THE INFORMATION ALREADY CONTAINED IN THE SUMMARY OF THE COMMERCIAL AND CONTRACTUAL CONDITIONS DISPLAYED BEFORE PROCEEDING WITH THE PURCHASE.
    
    
13. THE CUSTOMER FURTHER DECLARES THAT HE/SHE ACKNOWLEDGES THAT THE PRODUCT HE/SHE IS PURCHASING IS INTENDED EXCLUSIVELY FOR THE COUNTRY IN WHICH THE ORDER IS PLACED; THEREFORE, IF HE/SHE DECIDES TO PLACE THE PRODUCT IN A DIFFERENT COUNTRY, HE/SHE IS RESPONSIBLE FOR THE PLACEMENT AND IS REQUIRED TO FOLLOW THE APPLICABLE REGULATIONS AND RESTRICTIONS BOTH FOR EXPORTATION FROM THE COUNTRY IN WHICH THE ITEM WAS PURCHASED AND FOR IMPORTATION INTO THE COUNTRY IN WHICH THE PRODUCT IS PLACED.
    
    
14. CONFIRMED ORDERS WILL BE SHIPPED WITHIN 3 DAYS OF RECEIPT. ALL ORDERS RECEIVED AFTER 11:00 AM ON FRIDAY WILL BE PROCESSED AND SHIPPED THE FOLLOWING MONDAY.

PRODUCTS SOLD

1. THE ESSENTIAL CHARACTERISTICS OF THE PRODUCTS PRESENTED ARE AVAILABLE ON REFLECTARIUM.IT WITHIN EACH PRODUCT SHEET. HOWEVER, THE IMAGES AND COLORS OF THE PRODUCTS OFFERED FOR SALE ON REFLECTARIUM.IT MAY NOT CORRESPOND TO THE ACTUAL PRODUCTS DUE TO THE INTERNET BROWSER, MONITOR, OR DEVICE USED.
   
   
2. THE PRODUCTS OFFERED FOR SALE BY DOLUC STUDIO / REFLECTARIUM ARE OF EXCELLENT QUALITY AND VALUE AND HAVE BEEN SUBJECT TO REPEATED QUALITY CONTROLS.
   
   
3. PRODUCT PRICES MAY BE SUBJECT TO UPDATES. PLEASE CHECK THE FINAL SALE PRICE BEFORE SUBMITTING THE ORDER FORM.

PAYMENT METHODS

1. TO PAY THE PRICE OF THE PRODUCTS AND THE RELATED SHIPPING AND DELIVERY COSTS, THE CUSTOMER MUST FOLLOW ONE OF THE METHODS INDICATED IN THE ORDER FORM. UNDER NO CIRCUMSTANCES WILL COSTS EXCEED THOSE ACTUALLY INCURRED BY THE SELLER BE CHARGED IN RELATION TO THE PAYMENT INSTRUMENT CHOSEN BY THE CUSTOMER.
   
   
2. THE RECEIPT/INVOICE WILL BE ISSUED UPON EACH PURCHASE. WITH REGARD TO THE PERSONAL DETAILS AND OTHER INFORMATION INDICATED IN THE RECEIPT/INVOICE, THE INFORMATION PROVIDED BY THE CUSTOMER WILL BE AUTHORIZED, WHICH THE CUSTOMER DECLARES AND GUARANTEES TO BE TRUE. THE CUSTOMER AGREE TO HOLD DOLUC STUDIO / REFLECTARIUM HARMLESS AND TO HOLD HARMLESS FROM ANY DAMAGES AND/OR PREJUDICES (INCLUDING PENALTIES ISSUED BY THE COMPETENT AUTHORITIES) THAT MAY RESULT FROM THEIR FAILURE TO CORRESPOND.
   
   
3. IN CASE OF PAYMENT BY CREDIT CARD, THE FINANCIAL INFORMATION (FOR EXAMPLE, THE CREDIT/DEBIT CARD NUMBER OR ITS EXPIRY DATE) WILL BE FORWARDED, VIA AN ENCRYPTED PROTOCOL, TO THE PLATFORMS THAT PROVIDE THE RELEVANT DISTANCE ELECTRONIC PAYMENT SERVICES, WITHOUT THIRD PARTIES BEING ABLE TO ACCESS THEM IN ANY WAY. FURTHERMORE, THIS INFORMATION WILL NEVER BE USED BY THE SELLER EXCEPT TO COMPLETE THE PROCEDURES RELATING TO THE PURCHASE AND TO ISSUE THE RELEVANT REFUNDS IN THE EVENT OF ANY RETURNS OF PRODUCTS, FOLLOWING THE EXERCISE OF THE RIGHT OF WITHDRAWAL, AND/OR IF IT IS NECESSARY TO PREVENT OR REPORT TO THE POLICE THE COMMISSION OF FRAUD ON REFLECTARIUM.IT.
   
   
4. PAYMENT FOR PRODUCTS PURCHASED ON THE SITE CAN ALSO BE MADE USING PAYPAL. IF THE CUSTOMER CHOOSES PAYPAL AS THE PAYMENT METHOD, THE CUSTOMER WILL BE REDIRECTED TO THE WEBSITE WWW.PAYPAL.IT WHERE THE CUSTOMER WILL MAKE PAYMENT FOR THE PRODUCTS ACCORDING TO THE PROCEDURE ESTABLISHED AND GOVERNED BY PAYPAL AND THE TERMS AND CONDITIONS OF THE CONTRACT AGREED BETWEEN THE CUSTOMER AND PAYPAL. THE DATA ENTERED ON THE PAYPAL SITE WILL BE PROCESSED DIRECTLY BY PAYPAL AND WILL NEVER BE TRANSMITTED OR SHARED WITH DOLUC STUDIO / REFLECTARIUM, WHICH WILL REMAIN UNINVOLVED. DOLUC STUDIO / REFLECTARIUM WILL ALSO REMAIN DIVIDED FROM ANY OTHER CUSTOMER DATA RELATING TO OTHER PAYMENT INSTRUMENTS CONNECTED WITH THAT ACCOUNT.
   
   
5. IN THE EVENT OF PAYMENT BY PAYPAL, THE TOTAL AMOUNT DUE WILL BE CHARGED BY PAYPAL TO THE CUSTOMER AT THE TIME OF CONCLUSION OF THE CONTRACT VIA THE SITE. IN THE EVENT OF TERMINATION OF THE PURCHASE CONTRACT OR IN ANY OTHER CASE OF REFUND, FOR ANY REASON, THE AMOUNT REFUNDED TO THE CUSTOMER WILL BE CREDITED TO THEIR PAYPAL ACCOUNT. THE TIMES FOR RE-CREDITING THE FUNDS TO THE PAYMENT INSTRUMENT LINKED TO THAT ACCOUNT WILL DEPEND SOLELY ON PAYPAL AND THE BANKING SYSTEM. ONCE THE RE-CREDIT ORDER HAS BEEN PLACED IN FAVOR OF THIS ACCOUNT, DOLUC STUDIO / REFLECTARIUM CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS OR OMISSIONS IN THE ACTUAL RE-CREDIT TO THE CUSTOMER, WHO MUST CONTACT PAYPAL DIRECTLY TO DISPUTE ANY DELAYS OR OMISSIONS.
   
   
6. PAYMENT FOR PRODUCTS PURCHASED ON THE SITE CAN ALSO BE MADE USING OTHER PAYMENT SOLUTIONS (KLARNA, SCALAPAY). IF THE CUSTOMER CHOOSES OTHER DIFFERENT PAYMENT SOLUTIONS (KLARNA, SCALAPAY) AS A MEANS OF PAYMENT, THE CUSTOMER WILL BE REDIRECTED TO THE SITES OF THE CHOSEN MANAGER WHERE THE PAYMENT FOR THE PRODUCTS WILL BE MADE IN ACCORDANCE WITH THE PROCEDURE ESTABLISHED AND REGULATED BY THE MANAGER AND THE TERMS AND CONDITIONS OF THE CONTRACT AGREED BETWEEN THE CUSTOMER AND THE PAYMENT MANAGER. THE DATA ENTERED ON THE MANAGER'S SITE WILL BE PROCESSED DIRECTLY BY THE LATTER AND WILL NEVER BE TRANSMITTED OR SHARED WITH DOLUC STUDIO / REFLECTARIUM. WHICH WILL REMAIN UNINVOLVED. DOLUC STUDIO / REFLECTARIUM WILL ALSO REMAIN UNINVOLVED OF ANY OTHER CUSTOMER DATA RELATING TO OTHER PAYMENT INSTRUMENTS CONNECTED TO THAT ACCOUNT.
   
   
7. IF YOU PURCHASES THROUGH A MANAGER THAT OFFERS THE POSSIBILITY OF PAYING THE AMOUNT DUE TO DOLUC STUDIO / REFLECTARIUM IN INSTALLMENTS, YOU ACKNOWLEDGE THAT THE INSTALLMENTS WILL BE ASSIGNED IN INCREMENTS TO THE MANAGER, RELATED PARTIES, AND THEIR ASSIGNEES, AND THAT YOU AUTHORIZE THIS ASSIGNMENT. DOLUC STUDIO / REFLECTARIUM WILL REMAIN DIVIDED FROM THE CUSTOMER'S DATA, FROM THE MANAGEMENT OF THE INSTALLMENTS, AND FROM THE PAYMENT INSTRUMENTS CONNECTED WITH THE ACCOUNT USED FOR THE INSTALLMENTS.
   
   
8. A COPY OF THE INVOICE OR SALES RECEIPT WILL BE SENT WITH THE GOODS. INVOICES WILL BE AUTOMATICALLY SENT TO THE COMPETENT AUTHORITY (REVENUE AGENCY) VIA THE PORTAL.

FOR ANY QUESTIONS, DO NOT HESITATE TO WRITE TO US: SHOP@REFLECTARIUM.IT