Made

RETURN CONDITIONS

RIGHT OF WITHDRAWAL

  1. THE CUSTOMER HAS THE RIGHT TO WITHDRAW FROM THE CONTRACT CONCLUDED WITH THE SELLER, WITHOUT ANY PENALTY WITHIN FOURTEEN (14) DAYS, STARTING FROM THE DAY OF RECEIPT OF THE PRODUCTS PURCHASED ON REFLECTARIUM.IT (THE SITE PRESENT HERE). WE ASK THE CUSTOMER TO SPECIFY THE REASON FOR THE RETURN.
  2. IF THE CUSTOMER HAS A REGISTERED ACCOUNT, TO WITHDRAW FROM THE CONTRACT IT IS NECESSARY TO ACCESS THE RESERVED AREA (ACCOUNT) AND SELECT THE ORDERS/MY ORDERS ITEM, SELECT THE ORDER THAT YOU WISH TO RETURN AND THEN SELECT THE "RETURN" BUTTON, THEN FOLLOWING THE PROCEDURE INDICATED, OR SEND AN EMAIL TO SHOP@REFLECTARIUM.IT INDICATING THE ORDER NUMBER, IN ANY CASE WITHIN 14 DAYS OF RECEIVING THE ORDER.
  3. IF THE CUSTOMER DOES NOT HAVE A REGISTERED ACCOUNT, TO WITHDRAW FROM THE CONTRACT IT IS POSSIBLE TO SEND AN EMAIL TO SHOP@REFLECTARIUM.IT INDICATING THE ORDER NUMBER, IN ANY CASE WITHIN 14 DAYS OF RECEIVING THE ORDER.
     
  4. ONCE WE RECEIVE THE RETURN REQUEST, WE WILL CONTACT YOU WITH INSTRUCTIONS FOR RETURNING THE GOODS AND THE SHIPPING COST.
  5. ONCE THE RIGHT TO WITHDRAW FROM THE CONTRACT HAS BEEN EXERCISED, THE CUSTOMER IS OBLIGED TO RETURN THE PRODUCTS TO THE SELLER BY DELIVERING THEM TO THE COURIER FOR SHIPMENT WITHIN FOURTEEN (14) DAYS STARTING FROM WHEN THE DECISION TO WITHDRAW FROM THE CONTRACT WAS COMMUNICATED TO THE SELLER.
  6. RETURN SHIPPING IS AT THE CUSTOMER'S EXPENSE, ACCORDING TO THE FOLLOWING RATES:

    - ITALY: FROM €10
    - EUROPEAN UNION: FROM €20

    ANY CUSTOMS DUTIES OR ADDITIONAL TAXES ARE THE RESPONSIBILITY OF THE CUSTOMER AND WILL BE DEDUCTED FROM THE REFUND.
  7. PRODUCTS SUBJECT TO SALE ARE NOT SUBJECT TO RETURN AVAILABILITY.   
  8. THE RIGHT OF WITHDRAWAL, IN ADDITION TO COMPLIANCE WITH THE TERMS AND PROCEDURES DESCRIBED IN THIS ARTICLE, IS INTENDED TO BE CORRECTLY EXERCISED IF THE FOLLOWING CONDITIONS ARE ALSO FULLY COMPLIANT:

    - THE RETURN REQUEST HAS BEEN MADE WITHIN FOURTEEN (14) DAYS OF RECEIVING THE ORDER.

     - PRODUCTS MUST NOT HAVE BEEN USED, WORN, WASHED OR DAMAGED.

    - THE IDENTIFICATION TAG AND ADDITIONAL LABELS MUST BE ATTACHED TO THE PRODUCTS AND ARE AN INTEGRAL PART OF THE GOODS.

    - THE PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING, WITH THE ORIGINAL LABELS, WRAPS AND OTHER ACCESSORIES (DUSTBAGS, GARMENT BAGS, GARMENT COVERS ETC.) RECEIVED IN THE PACKAGE, ANY FREE GADGETS (IF ANY) INCLUDED.
    - THE ORIGINAL PACKAGING OF THE PRODUCTS MUST NOT BE USED AS PACKING BOXES FOR RETURN SHIPMENTS. IT IS THEREFORE ADVISABLE TO USE BAGS OR BOXES TO PRESERVE THE INTEGRITY OF THE GOODS TO BE RETURNED.

    - THE RETURNED PRODUCTS MUST BE DELIVERED TO THE CARRIER WITHIN FOURTEEN (14) DAYS FROM WHEN THE DECISION TO WITHDRAW FROM THE CONTRACT (MAKE THE RETURN) WAS COMMUNICATED TO THE SELLER.

    - THE PRODUCTS MUST NOT BE DAMAGED, DIRTY OR WORN. WE TAKE CARE TO CARRY OUT MULTIPLE CHECKS BEFORE SHIPPING THE GOODS TO ENSURE THAT THE CUSTOMER RECEIVES THE ORDER IN PERFECT CONDITION.

  9. IF THE RIGHT OF WITHDRAWAL IS EXERCISED FOLLOWING THE METHODS AND TERMS INDICATED, THE SELLER WILL REFUND ANY SUMS ALREADY COLLECTED FOR THE PURCHASE OF THE PRODUCTS ACCORDING TO THE METHODS AND TERMS PROVIDED FOR.
  10. THE AMOUNTS WILL BE REFUNDED TO THE CUSTOMER AS SOON AS POSSIBLE AND, IN ANY CASE, WITHIN FOURTEEN (14) DAYS OF RECEIPT BY THE SELLER OF THE RETURNED GOODS AND ONCE THE CORRECT EXECUTION OF THE TERMS AND CONDITIONS INDICATED ABOVE HAS BEEN VERIFIED.

  11. IF THE TERMS AND CONDITIONS FOR EXERCISE OF THE RIGHT OF WITHDRAWAL, LISTED IN THE PREVIOUS POINTS OF THIS ARTICLE, ARE NOT RESPECTED, THE CUSTOMER WILL NOT BE ENTITLED TO A REFUND OF THE AMOUNTS ALREADY PAID TO THE SELLER. WITHIN 14 DAYS FROM THE SENDING OF THE EMAIL WITH WHICH THE NON-ACCEPTANCE OF THE RETURN WILL BE COMMUNICATED, THE CUSTOMER MAY CHOOSE TO OBTAIN BACK, AT HIS OWN EXPENSE, THE PRODUCTS IN THE STATE IN WHICH THEY WERE RETURNED TO THE SELLER, GIVING NOTICE OF THIS TO THE SELLER, ACCORDING TO THE METHODS THAT WILL BE COMMUNICATED TO THE CUSTOMER. OTHERWISE, THE SELLER MAY RETAIN THE PRODUCTS, IN ADDITION TO THE AMOUNTS ALREADY PAID FOR THEIR PURCHASE.
  12. THE SELLER WILL MAKE THE REFUND USING THE SAME MEANS OF PAYMENT USED FOR THE PAYMENT OF THE PRICE OF THE RETURNED PRODUCTS, UNLESS THE CUSTOMER HAS EXPRESSLY AGREED WITH THE SELLER TO USE A DIFFERENT MEANS OF PAYMENT.

  13. IF THERE IS NO CORRESPONDENCE BETWEEN THE RECIPIENT OF THE PRODUCTS INDICATED IN THE ORDER FORM AND THE PERSON WHO MADE THE PAYMENT OF THE AMOUNTS DUE FOR THEIR PURCHASE, THE REFUND OF THE AMOUNTS, IN THE EVENT OF EXERCISE OF THE RIGHT OF WITHDRAWAL, WILL BE MADE BY THE SELLER, IN ANY CASE, TO THE PERSON WHO MADE THE PAYMENT.
  14. THE SELLER INDICATES WHICH CARRIER HE WILL USE FOR THE RETURN OF THE PRODUCTS: GLS COURIER. IF THE CUSTOMER DECIDES TO USE A CARRIER OTHER THAN THE ONE INDICATED BY THE SELLER FOR THE RETURN OF THE PRODUCTS, HE WILL BE RESPONSIBLE FOR ANY LOSS OR DAMAGE TO THE PRODUCTS AND THE COST OF SHIPPING.


REPLACEMENT OF GOODS FOR SIZE/COLOUR CHANGE

  1. REFLECTARIUM OFFERS THE CUSTOMER THE POSSIBILITY TO MAKE REPLACEMENTS FOR SIZE CHANGE AND/OR COLOR CHANGE IF AVAILABLE IN STOCK. IT WILL NOT BE POSSIBLE TO REQUEST THE REPLACEMENT OF AN ITEM WITH DIFFERENT MODELS.
  2. FOR THE PROCEDURE TO REPLACE GOODS, AN EMAIL MUST BE SENT TO SUGAR AT SHOP@REFLECTARIUM.IT WITHIN 14 DAYS OF RECEIVING THE ORDER. REFLECTARIUM WILL CONFIRM THE REQUEST RECEIVED BY EMAIL. THE DIFFERENT SIZE AND/OR COLOR REQUESTED MUST BE INDICATED IN THE REQUEST FOR REPLACEMENT, UNDER PENALTY OF INADMISSIBILITY.
  3. THE PROVISIONS OF THE ABOVE ARTICLE 7 (GOODS CONDITIONS) APPLY TO REPLACEMENT REQUESTS AND IN THE EVENT OF THEIR VIOLATION, REPLACEMENTS WILL NOT BE PROVIDED FOR.
  4. IN THE EVENT OF A REPLACEMENT REQUEST, ALL ADDITIONAL SHIPPING COSTS, AS SPECIFIED IN POINT 6 ABOVE, WILL BE CHARGED TO THE CUSTOMER.

  5. THE EXCHANGE SHIPMENT WILL BE SENT TO THE SAME ADDRESS PROVIDED IN THE ORDER CONFIRMATION, UNLESS OTHERWISE COMMUNICATED BY THE CUSTOMER AND, IN ANY CASE, IT CANNOT BE SHIPPED TO A DIFFERENT COUNTRY.
  6. THE REPLACEMENT OF AN ITEM FOR ONE OF THE SAME TYPE IN A DIFFERENT SIZE AND/OR COLOR IS POSSIBLE ONLY ONCE.

FOR ANY REQUEST DO NOT HESITATE TO WRITE TO US: SHOP@REFLECTARIUM.IT

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