• Lavorazione a Coste
• Maxi collo
• Dettaglio apertura sulle maniche
• Finiture eseguite a mano
• Filato: 100% Lana Merino
• Made in Italy
• Seguire le istruzioni di manutenzione riportate sull'etichetta.

SHIPPING AND DELIVERY

SHIPPING WITH: GLS

1. ALL ORDERS WILL BE DELIVERED TO THE SHIPPING ADDRESS SPECIFIED BY THE CUSTOMER WHEN PLACING THE ORDER. PLEASE CHECK THE SHIPPING INFORMATION ENTERED AT CHECKOUT BEFORE PLACING THE ORDER. THE DELIVERY DATE IS AN APPROXIMATE TIME ONLY AND IS NOT BINDING ON REFLECTARIUM AND DOLUC STUDIO.
   
   
2. DELIVERY IS AVAILABLE FOR ITALY AND THE EUROPEAN UNION. IF DELIVERY IS TEMPORARILY UNAVAILABLE, DUE TO FORCE MAJEURE OR AGREEMENTS WITH THE COURIER, REFLECTARIUM AND DOLUC STUDIO ARE NOT RESPONSIBLE FOR CUSTOMER RESIDENTS IN ITALY OR THE EUROPEAN UNION.
   
3. SHIPPING COSTS WILL BE PAID BY THE CUSTOMER AND WILL VARY BASED ON THE PLACE OF DELIVERY AS SPECIFIED BELOW:
   
   - ITALY:
   SHIPPING COSTS: €10 FOR ORDERS UNDER €300
   SHIPPING: FREE FOR ORDERS OVER €300
   
   -EUROPEAN UNION:
   SHIPPING COSTS: FROM €20
   
   COUNTRIES INCLUDED: AUSTRIA, BELGIUM, BULGARIA, CYPRUS, CROATIA, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, IRELAND, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, NETHERLANDS, POLAND, PORTUGAL, CZECH REPUBLIC, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, HUNGARY.
   
   
4. IT IS THE CUSTOMER'S RESPONSIBILITY TO VERIFY THE QUANTITY AND GOOD CONDITION OF THE GOODS AT THE TIME OF DELIVERY. IF THE GOODS ARE FOUND TO BE DAMAGED OR DO NOT CONFORM TO THE QUANTITIES ORDERED, THE CUSTOMER MUST IMMEDIATELY REPORT THIS TO THE CARRIER AND SIGN THE DELIVERY DOCUMENT WITH CONDITIONS. THE CUSTOMER MUST INFORM REFLECTARIUM / DOLUC STUDIO AT THE FOLLOWING ADDRESS:
   EMAIL SHOP@REFLECTARIUM.IT
   
   REFLECTARIUM AND DOLUC STUDIO ARE COMMITTED TO CAREFULLY CHECKING THE GOODS AND ENSURING THAT THE PACKAGING IS IN EXCELLENT CONDITION AND UNDAMAGED. IF THE PACKAGE IS DAMAGED WHEN YOUR ORDER IS DELIVERED, PLEASE NOTIFY US.
   
   WITHIN 5 DAYS OF DELIVERY. IN THIS CASE, REFLECTARIUM / DOLUC STUDIO WILL, AFTER VERIFICATION AND EVALUATION OF THE EVENT, REPLACE ANY MISSING OR DAMAGED GOODS IN ACCORDANCE WITH THE CUSTOMER'S ORDER.
   
   
5. THE CUSTOMER CAN CHOOSE DELIVERY TO THE DESIRED ADDRESS.
   (-VALID ACROSS THE NATIONAL TERRITORY). THE CUSTOMER WILL RECEIVE AN ORDER TRACKING CODE AND WILL BE ABLE TO CHANGE THE EXPECTED DELIVERY DATE OR COLLECT THE ORDER INSIDE AT A COLLECTION POINT/COURIER OFFICE. THE POSSIBILITY OF MAKING CHANGES TO THE DELIVERY OF THE PACKAGE MAY VARY; REFLECTARIUM AND DOLUC STUDIO ARE NOT RESPONSIBLE FOR SUCH CHANGES RELATED TO THE SHIPPING SERVICE.
   
   
6. FOR SOME PRODUCTS WITH LARGE PACKAGING, SHIPPING COSTS MAY VARY FROM WHAT IS INDICATED IN POINT 3. IN ANY CASE, THE AMOUNT TO BE PAID WILL BE CALCULATED AT CHECKOUT AND COMMUNICATED TO THE CUSTOMER BEFORE THE ORDER IS COMPLETED.
   
   
7. IF A LARGE NUMBER OF ITEMS OF ONE OR MORE PRODUCTS IS ORDERED, OR THE PURCHASED PRODUCT REQUIRES A VERY LARGE PACKAGE, REFLECTARIUM/DOLUC STUDIO CUSTOMER SERVICE WILL CONTACT THE CUSTOMER BY EMAIL (TO THE EMAIL ADDRESS SPECIFIED DURING THE ORDER CONFIRMATION) TO REQUEST PAYMENT OF AN EXTRA CHARGE FOR SHIPPING LARGE PACKAGES. THE AMOUNT TO BE PAID WILL BE CALCULATED FROM TIME TO TIME BASED ON THE VOLUME OF THE PACKAGE, AND THE PAYMENT REQUEST WILL BE SENT VIA THE PAYMENT METHOD USED FOR THE PURCHASE, UNLESS OTHERWISE AGREED WITH THE CUSTOMER.
   

TRACKING / SHIPMENT TRACEABILITY

1. ONCE PROCESSED, THE ORDER IS ENTRUSTED TO THE COURIER. YOU WILL RECEIVE A NOTIFICATION EMAIL FROM THE COURIER CONTAINING THE TRACKING NUMBER AND YOU WILL BE ABLE TO TRACK/MODIFY THE DELIVERY STATUS.
   TO TRACK THE DELIVERY STATUS, LOG IN TO THE GLS COURIER WEBSITE AND ENTER THE CODE RECEIVED BY EMAIL OR SMS.
   

FAILED DELIVERY

1. BY PLACING AN ORDER, ALL CUSTOMERS ESTABLISH A COMMERCIAL RELATIONSHIP WITH REFLECTARIUM/DOLUC STUDIO AND COMMIT TO ACCEPT DELIVERY OF THE PACKAGE RELATING TO THEIR ORDER. IF A PACKAGE IS NOT DELIVERED TO THE CUSTOMER'S ADDRESS FOR REASONS ATTRIBUTABLE TO THE CUSTOMER'S FAILURE TO COOPERATE (WRONG/INCOMPLETE TELEPHONE NUMBER, WRONG/INCOMPLETE ADDRESS, ABSENT RECIPIENT) OR IF THE CUSTOMER REFUSES DELIVERY, THE PACKAGE WILL BE RETURNED TO THE SENDER REFLECTARIUM/DOLUC STUDIO IN ITALY AT THE CUSTOMER'S EXPENSE. THESE CHARGES INCLUDE SHIPPING COSTS, ANY ADDITIONAL CHARGES FOR NON-DELIVERY OR STORAGE, AND ANY CUSTOMS DUTIES; THEY WILL BE DEDUCTED FROM THE REFUND DUE.

FOR ANY QUESTIONS DO NOT HESITATE TO CONTACT US: SHOP@REFLECTARIUM.IT